Terms and conditions

MC Genealogy provides a genealogical research service to customers wishing to trace their Scottish ancestry.

An initial consultation is available free of charge.

If the research project is viable a non-refundable deposit of £75.00 is required for the Standard package before research work can commence.  A £150.00 non-refundable deposit is required for the Enhanced package before research work can commence.  No research will be carried out until the deposit funds clear the banking system.

Research

We will communicate regularly with the customer via email to inform them of how the work is progressing.

Completion of Research, Final Payment and Delivery Details

Once the research has been completed, a report will be produced in accordance with the chosen research package, and the customer’s instructions.  The customer will be informed when the documentation is ready for dispatch and a request for final payment will be issued.  Once final payment is received, the documentation will be dispatched via recorded delivery to the customer’s address. This will be dispatched within 5 business days of receiving final payment.  All documentation remains the property of MC Genealogy until final payment is received.

Errors and Omissions

It is our intention to produce the very highest quality research; we are happy to correct typographical errors that are identified in good time and which have occurred due to errors on our part.  Information provided by clients is not checked for accuracy (unless we have been specifically asked to do so) and therefore we cannot be held responsible for errors or omissions that originate from this information.

Research is carried out using the most up-to-date methods available and is completed in good faith.  If errors or omissions are discovered after the work has been submitted to the customer, due to additional research being carried out by a 3rd party, we cannot be held responsible for those errors or omissions.

MC Genealogy is committed to excellent customer service, and any concerns or complaints should be emailed to info@mcgenealogy.com at the earliest opportunity – so that a resolution can be arrived at quickly and fairly.

Refund of Payments Made

The deposit is non-refundable. The final payment is made at the completion of the research work and therefore considered payment for services rendered. This payment is also non-refundable.